Analysis of the level of satisfaction with patient care in the clinical hospitalization area of a Guayaquil cancer hospital

Abstract

Introduction: Quality of care is the relationship between the services provided and obtaining the desired results, focusing on the needs of the patients and optimization of resources. It is opportune to know the level of satisfaction of the users, which consists of the development of the evaluation of the care received. This work aimed to describe the level of satisfaction obtained in the Clinical Hospitalization area of a cancer hospital in Guayaquil.

Methods: This observational study was conducted at the Hospital de SOLCA Guayaquil-Ecuador from March 2021 to March 2022. Patients or relatives in the clinical hospitalization area were included. The variables were sex, type of caregiver, and level of satisfaction (dependent variable on a Likert scale). The sample was probabilistic. An analysis of the quality of the questionnaire with the Cronbach  alpha coefficient and the Mann - Whitney U Test is presented. An association analysis between the questions in the questionnaire is used to observe the correlation.

Results: A total of 345 respondents participated, including 19 patients and 326 relatives. Over 56 years in relatives (29.1%) and patients (78.9%). The questionnaire quality was high, with Cronbach's alpha =1. Overall satisfaction was 4.85 ± 0.41 (out of 5). The lowest qualification was for the bed waiting time with an intrahospital instance of 4.67 ± 0.65. There was a significant association between the waiting time for bed and room assignment (R: 0.80, P: 0.001).

Conclusions: The attention of users can be affected by the presence of critical knots, which are situations that affect the correct functioning of technical, operative, or managerial procedures of an organization, such as the waiting time for hospitalization and the waiting time within the institution for bed assignment.